FAQs

Q?

Do you have any small home care agencies as clients?

A.

Yes, we pride ourselves on working with both small and large agencies. Some of our clients have one location with less than 10 caregivers. Others have hundreds of caregivers with locations throughout the United States.

Q?

I’m the owner of a Medicare-certified agency. Can your technology help me raise my CHAPS patient satisfaction scores?

A.

Absolutely! Some of our systems are specifically designed for interaction and engagement with patients and family members. This fosters a great line of communication with them, thus inspiring positive feedback on the CHAPS’ survey.

Q?

Does a LifePatient “patient advocate” work for you or for the home care agency?

A.

Sort of both. More specifically, a patient advocate is on the Averlent Corporation payroll. However, the advocate operates as an extended member of the home care agency’s team. The advocate provides outreach solely for the agency.

Q?

I’m the manager of a small private-duty agency that’s on a tight budget. How much will it cost to work with you?

A.

It depends on the product you’re interested in using, but it’s safe to say we can increase your agency’s profitability and enhance your operational productivity for under $150 per month.

Q?

I live in New York and my brother lives in Georgia. Our mom is a senior and lives in Florida. We’ve hired a private-duty home care agency for her. Can Safety Notice tell both of us when the caregiver arrives and departs?

A.

Yes, assuming the agency you’ve selected is an Averlent client, both you and your brother can be notified by text and/or email in real time. Furthermore, both of you can confirm your mom’s caregiver is on site via Safety Notice’s GPS functionality.

Q?

I understand the LifePatient program is capable of identifying patient home care admission opportunities. So, do LifePatient patient advocates also communicate with an attending physician on behalf of the patient to secure an order for home care?

A.

A LifePatient patient advocate’s efforts consistently generate home care admission opportunities for an agency. However, the patient advocates do not communicate directly with physicians on behalf of the patient or the agency. They only communicate the patient’s needs and requests to the agency’s designated home care team. This enables the agency to proactively address the patient’s needs with the attending physician and other health care providers the physician deems appropriate.

Q?

It seems that the Validation Point might upset mobile caregivers since it feels like “big brother” is watching them. Do your clients get much resistance or push back from home care staff when implementing the program?

A.

Validation Point operates in conjunction with Safety Notice and Mobile Time Clock to provide a platform for communication with a patient’s family members. The trio of products combines for an enhanced home care experience for the patient and peace of mind for their family members. An increased level of caregiver accountability is a byproduct of the systems’ functionality. Furthermore, any of Validation Point’s features can simply be “turned off” if an agency owner determines the feature may be distressing to the staff.